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amber

Premium Members
  • Content count

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Everything posted by amber

  1. amber

    I can't download the show on my Ipod

    Dear Listener, Sorry we missed your forum post and did not get an answer to you in a timely manner. In the future, it is best to reach out to customer service directly at support@komando.com for assistance with your account or other site problems. The show podcast is not in the iTunes directory since it is for member's only, so you will need to manually subscribe. In iTunes, choose Subscribe to Podcast from the File menu and insert the podcast feed URL below: https://podcast.komando.com/show/kim-komando-show.xml You will also need to enter your username (email address) and password for Kim's Club when prompted.
  2. amber

    Where is the "My Content" Button...?

    Try the "Content I Follow"link here: http://forum.komando.com/followed/ This was under the "Hi, (member name)" link at the verify top of the site. I hope that helps!
  3. amber

    Missing Newsletters

    Hi Rogerlee42, It looks like we spoke to you by email and were able to resolve this issue but if you, or anyone else, has issues again with receiving the newsletters, please contact customer service. We may need to reset your subscription if the newsletters had delivery issues in the past. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly.
  4. Dear scottrie, The full show podcast requires a password, so unfortunately you would not be able to stream this directly. However, the free podcasts are available through Google Music. If you have a Google Music subscription, you can say "Hey Google, Play the Komando On Demand podcast", for example. You can do this with any podcast available in the Google Play Music directory: Komando On Demand Komando Tech News This Week Consumer Tech Update Meet our Podcast Partners Tech News Today Amazon Alexa just recently started supporting podcasts. The current functionality may not work with all podcast subscriptions. I was unable to find some straightforward steps to set this up, but found an article below that may work as a starting point for you: https://lifehacker.com/amazon-echo-just-added-music-radio-and-podcasts-to-al-1824484019 You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly.
  5. walkers2, I am glad to hear you were able to get the episodes downloaded. If you have additional trouble, you can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly.
  6. Dear Sue, Sorry I am just seeing this post here. I am glad you were able to resolve the issue with your account. If you have additional trouble, you can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly.
  7. Dear Sue, I am sorry to hear of the trouble you are having. I do show we received an email from you last night, which I will respond to after posting here. We did not receive any prior emails from this address, so I am sorry if you tried reaching us as it does not appear to have gotten through. You can email customer service directly at support@komando.com instead of using the contact form on the site. If you call and we are unable to answer, please leave a message and we will get back with you within 24 hours. As we do have a small customer service team, we may be on the other line but will return your call. Thank you,
  8. Dear Sue, I am sorry to hear of the trouble you are having. I do show we received an email from you last night, which I will respond to after posting here. We did not receive any prior emails from this address, so I am sorry if you tried reaching us as it does not appear to have gotten through. You can email customer service directly at support@komando.com instead of using the contact form on the site. If you call and we are unable to answer, please leave a message and we will get back with you within 24 hours. As we do have a small customer service team, we may be on the other line but will return your call. Thank you,
  9. You can try the following steps to manually force the update. Make sure you have 8GB of free space (if needed, run Disk CleanUp) Go and download the media creation tool from Microsoft: http://microsoft.com/en-us/software-download/windows10 Run MediaCreationTool.exe Click Upgrade this PC now Select Keep personal files and apps Let it install and when its done you will have the anniversary update I hope that helps!
  10. Dear zb31a9, I am sorry for the trouble you experienced getting through last week, as we were unexpectedly short handed. However, it looks like we were able to reach you by the end of the day on the 15th and get the account taken care of. If you need anything further please email support@komando.com. Thank you!
  11. Have you checked out the new Komando mobile app yet? The free Kim Komando app is now available for your phone and tablet. It's now easier than ever to get my breaking tech news 24/7, latest security alerts, free podcasts, great prizes, and connect with me on social media and even send me your questions. Check out a video preview here. Apple user? Click here to download my free app in Apple's App Store. Android User? Click here to download my free app in Google Play. Using the App to listen to Podcasts: Open the app, scroll down, and tap on Podcasts. You can listen to the free Komando On Demand and Tech News This Week podcasts right in the app. Just tap the podcast you want to listen to and then tap the on the grey bar that says Listen. If you tap Listen again you can access controls to pause playback or skip to the next podcast. Kim’s Club members can listen to the full show by tapping The Show at the top of the screen. This will take you to the full site so you can log in. Once logged in you can listen right on the page or download the files to your device. If you have a weak connection, downloading the podcast first will work best. Not a member of Kim’s Club yet? Click here to join! Technical issues? Please email our developer at help@doapps.com with the details of your issue. Include your device model along with the following in the subject line: Feedback for Komando.com App (4.21.290026039) If you have any other issues or suggestions, you can reach the Komando support team at support@komando.com or just call us at 1-800-566-2636.
  12. amber

    Komando Tablet wont hold charge

    Dear George48, I am sorry to hear of the trouble you are having. If your tablet is still under warranty, please reach out to customer service at support@komando.com so that we may assist you.
  13. amber

    Where to find help

    Dear wjb1tex, This is Amber from customer service for Kim's Shop. While it is difficult to know what she is seeing without a screenshot, the issue you described may just be due to how those particular sites are designed. You can try opening the site in another browser such as Chrome or Firefox to see if there is any difference. Sometimes sites will function differently in different browsers. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  14. Dear Michael, Thank you for the response and update. I am glad to hear it is working for you now. Hope you enjoyed the show last week!
  15. amber

    Komandotab2 microSD port: how to use

    Dear Harold1950, Courante provided a great response. I will add that once you remove the door you will insert the card in the direction showed by the small icon printed on the back side of the tablet by the slot. You will see when looking at the backside, the notches on the card will be on the left side. When you push the card in, use your fingernail to press it in place. You will feel a "spring-lock" engage. If you want apps and other files to automatically use the SD card instead of internal storage, go to Settings from the Start Menu and then choose System > Storage. Under Save Locations you can select the SD card from the drop down. -------------------------------------------------------------------- blondedjd, You appear to have the first KomandoTab, which runs Android. Android has a different file system and many apps can only be installed to internal storage. The built-in storage in the tablet is divided as follows: 2 GB for internal storage (this is what most apps install to and use) 12 GB for USB storage (this is additional storage space you can use) 2 GB is reserved for the operating system and can not be accessed directly. As you can see, most apps will install to the 2 GB of internal storage. Some apps can be moved to USB storage (or an SD card), but many apps do not support this. You can check manually by going to Settings on the tablet and then Apps. From the App list, choose the app you want to move. If it is possible to move the app, you will have an option for "Move to USB Storage" or "Move to SD" towards the middle of the app information. If this option is grayed out, it is not possible to move that app. -------------------------------------------------------------------- While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  16. amber

    REPLACEMENT SCREEN FOR KOMANDO TAB 2

    Dear SECURIT, I am sorry to hear you have been unable to reach TravelTek regarding this issue. I have contacted management there and requesting they have someone reach out to you, using the contact information on your original order. If you need further assistance, please email support@komando.com directly for a faster response.
  17. Dear Michael, This is Amber from customer service. I am sorry to hear of the trouble you are having trying to watch the show in the app. When you click on "The Show" in the app you are redirected to the main page through your phones browser where you can sign in. I just tested the site using my Android Phone and was able to sign in without any issues. The most common cause of this type of issue is blank spaces in the email or password. To check, insert your cursor in the email field and backspace both before and after the address to ensure there is not a blank space. This often happens when the address gets saved incorrectly in the browsers saved forms. If you continue to have trouble, please reach out to us directly. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting customer service. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  18. amber

    REPLACEMENT SCREEN FOR KOMANDO TAB 2

    Dear SECURIT, This is Amber from customer service at Kim's Shop. I am sorry to hear about your tablet screen. Unfortunately cracked tablet screens, like cellphones, are not covered by the manufacturers warranty. The manufacturer has informed us that many repair shops can use a generic screen that is cut to size. You may try another repair company or have your them reach out to the manufacturer to see if they can provide more details on the part needed to repair the unit. You can reach them at 1-800-985-7657. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  19. amber

    podcast

    Dear divergirl, I am sorry to hear you are having trouble with the podcasts. There was a known issue with Itunes last week that has since been resolved. If you are still having trouble, please contact customer service directly. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  20. amber

    Can't Watch the Show unless I upgrade??

    Dear DevEdwards, This is Amber from customer service. I do see you are already a premium member, so this should not be happening. If this happens during the show this week, please contact us directly so we can look into the problem for you. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service directly at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  21. amber

    KomandoTab split in 2

    Dear tototoov, My name is Amber with customer service in Kim's Shop. Kim forwarded me your message and I will be reaching out to you shortly to provide assistance. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  22. amber

    No SD card use?

    Many apps require being installed on internal storage and do not support being moved to USB storage or an SD card. Unfortunately there is nothing you can do to remedy this. You can move the apps that do support it. If you still need more space you will need to uninstall some apps or remove (or move) other files such as pictures and videos. I apologize for the delay in our response. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  23. amber

    Komando Dual Lens Dash Cam Firmware

    This is Amber from customer service. When the manufacturer made the firmware update, they did not change the version number so unfortunately you will be unable to tell if it is already applied. However, you should go ahead and go through the steps for the update as it will not hurt anything to apply it again. I apologize for the delay in our response. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  24. This is Amber from customer service. The Apple Podcast app does not support downloading our subscription directly. You can find more information and a work around in our FAQ: http://www.komando.com/faqs#apple-podcast-app I apologize for the delay in our response. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
  25. This is Amber from customer service. The live show (on Friday's) is only exclusive for Kim's Club members as a video broadcast. Because of this, it is not available on any of the 3rd party apps you mentioned. We do hope to have our own app in the future. In the meantime you can still watch from your phone by going to the site in your mobile browser. I apologize for the delay in our response. While we do try to monitor the forums for customer issues, you will receive a response faster by contacting us directly. You can reach customer service at support@komando.com or by phone at 1-800-566-2636. We are available Monday through Friday, 8:00 AM - 5:00 PM Mountain Standard Time.
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